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All About People
Need help to resolve your business, personal or employee conflicts & disputes?
The complaints procedure provides an opportunity for clients to resolve issues or concerns with All About People (AAP) and to escalate these to someone other than the mediator to whom the complaint relates.
All complaints procedures will be readily accessible to members of the public and clearly visible to potential mediation participants from the outset of the mediator's appointment, including being available on the AAP website.
- A complaint will be dealt with swiftly between the client and the AAP mediator. Whilst complaints can be made orally or in writing, AAP will record all such complaints and any actions taken to resolve them, including any agreed outcomes or next steps. Any complaints will be acknowledged in writing within 5 working days of receipt.
- All complaints will be investigated and responded to within 21 working days of receipt. On occasions further time may be required, in which case the client will be notified of this in writing.
- If the complaint is not remedied at steps 1 and 2 above, the mediator will offer a form of dispute resolution such as mediation or arbitration using an independent professional. Parties are free to choose their own practitioner.
- If the complaint remains unresolved and the response is not accepted, the client can appear to the Civil Mediation Council (CMC) on certain grounds. Follow this link for details of CMC's appeal process.
Clients' legal rights remain unaffected throughout any complaints process. AAP will keep written records of any complaints received.
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